Terms of Service
Last updated: November 7, 2026
1. About these terms
These Terms of Service (“Terms”) govern your use of the Pacific Flow Plumbing website and any plumbing services we provide. By using this website or requesting our services, you agree to these Terms. If you do not agree, please do not use this website or our services.
2. Our services
Pacific Flow Plumbing provides plumbing services in Lompoc, California and the surrounding areas, including drain cleaning, leak repair, fixture repair and replacement, sewer services, and water heater services.
We may refuse or limit services at our discretion, for example when a job is outside our scope, when conditions are unsafe, or when access to the work area is not available.
3. Estimates and pricing
Before work begins, we provide a written estimate. Estimates are based on the information available at the time and may change if the work reveals additional problems, such as hidden damage, corroded pipes, or conditions that could not be seen during the initial inspection.
If the work changes, we will explain the change and the additional cost before continuing, and we will not proceed without your approval.
4. Scheduling and access
You agree to provide reasonable access to the work area at the scheduled time and to keep pets and children away from the work area for safety.
We will make reasonable efforts to arrive at the agreed time, but arrival times are estimates and may be affected by traffic, weather, or earlier jobs running over.
5. Payment
Payment is due when the work is complete unless we have agreed otherwise in writing. We accept the payment methods stated on your estimate or invoice.
Late payments may be subject to additional charges as permitted by law.
6. Warranties
We warrant our workmanship as described in your written estimate or invoice. Manufacturer warranties apply to parts and fixtures as provided by the manufacturer. We do not warrant work performed by others, pre-existing conditions, or damage caused by misuse, neglect, or failure to maintain the system.
7. Your responsibilities
You are responsible for telling us about known issues, such as previous repairs, existing damage, or conditions that may affect the work. You are also responsible for keeping the work area clear and for the care of any pets or children on the property during the visit.
8. Limitation of liability
To the fullest extent permitted by law, Pacific Flow Plumbing is not liable for indirect, incidental, or consequential damages, or for any loss arising from pre-existing conditions, hidden defects, or your failure to follow our recommendations.
Our total liability for any claim is limited to the amount you paid for the service giving rise to the claim.
9. Cancellation and rescheduling
You may cancel or reschedule an appointment by calling us at (805) 776-9546. We ask for as much notice as possible. We may reschedule if conditions are unsafe or access is not available.
10. Governing law
These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles. Any dispute arising from these Terms or our services will be resolved in the state or federal courts located in Santa Barbara County, California.
11. Changes to these terms
We may update these Terms from time to time. The “Last updated” date at the top of this page shows when the Terms were last changed. By continuing to use our website or services after an update, you agree to the updated Terms.
12. Contact us
Pacific Flow Plumbing, 1500 E Oak Ave, Lompoc, CA 93436. Phone: (805) 776-9546.
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